1.1 Acceptance of Terms

By accessing or using the RandC Documentation Services system, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access or use our services.

1.2 Description of Services

RandC Documentation Services provides professional document processing services including but not limited to Land Title Transfer, Extra Judicial Settlement, Deed of Sale Preparation, Real Property Tax Clearance, BIR CAR Processing, Annotation of Mortgage, and Reconstitution of Title.

1.3 User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

1.4 Appointment Policy

Appointments must be scheduled through our online system or by contacting our office. Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may affect your ability to schedule future appointments.

1.5 Document Claiming

Processed documents should be claimed by the date in your notification. We will remind you if a document is still waiting. We are not responsible for documents unclaimed after 90 days.

1.6 Limitation of Liability

RandC Documentation Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

2.1 Information We Collect

We collect information you provide directly to us, such as when you create an account, schedule an appointment, or contact us for support. This may include your name, email address, phone number, and document-related information.

2.2 How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, send you notifications about your transactions and appointments, respond to your comments and questions, and comply with legal obligations.

2.3 Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your consent, except as described in this policy or as required by law.

2.4 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you request account deletion, your personal data will be anonymized within 7 days, with only transaction records retained for legal compliance.

2.5 Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

In compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, we are committed to protecting your personal data.

3.1 Your Rights Under RA 10173

• Right to be Informed — You have the right to know how your personal data is being processed.
• Right to Access — You have the right to access your personal data upon request.
• Right to Rectification — You have the right to correct inaccurate personal data.
• Right to Erasure — You have the right to request deletion of your personal data, subject to legal retention requirements.
• Right to Data Portability — You may request a copy of your data in a structured, machine-readable format.
• Right to Object — You have the right to object to certain processing of your personal data.

3.2 Data Protection Officer

For any data privacy concerns or to exercise your rights, please contact our Data Protection Officer at dpo@randc.com.

3.3 National Privacy Commission

If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission at www.privacy.gov.ph.